Support

Rise Broadband Support Resources

844-411-RISE (7473)

Customer Care

Monday – Friday
7 am – 8 pm
Saturday – Sunday
8 am – 5 pm

Technical Support

Monday – Friday
6 am – Midnight
Saturday – Sunday
8 am – 8 pm

Sales

Monday – Friday
7 am – 8 pm
Saturday
8 am – 4 pm

Let’s Chat!

Our Sales, Tech Support and Billing Agents are available for Live Chat Support:

Billing Chat
Support Chat
Sales Chat

User Information

Visit the Frequently Asked Questions to find responses to common issues.

Review the Legal Center for user policies and agreements.

Updated Broadband Internet Terms and Conditions as of 1/1/2015.

IP Justification form – Colorado/Wyoming Customers only.

BGP Pre-qualification Form – Colorado/Wyoming Customers only.

Phone Information

Need help with your installation? Find the step-by-step instructions and video guide for basic installations. Take full advantage of your phone features, under the Features Guide.

Email Setup and Support

For instructions on setting up your email client, visit Email Support.

Online Support Resources

Documentation Center
Remote Assistance

Internal Support

Frequently Asked Questions
Typical Internet Installation
Troubleshooting
Speed Test

Phone Support

Frequently Asked Questions
Phone Installation
Phone Features Guide
Port My Phone Number (LNP Request Form)
Return My Phone Adapter

Email Support

Email Setup Instructions