Broadband Solutions
Customer Support

Your service has been installed and now you are ready to connect your computer and experience Prairie iNet high speed Internet connectivity.

To connect to Prairie iNet, you will need the following:

  • Compatible personal computer* with Ethernet port or router or hub
  • Category 5 patch cable (Cat-5 cable) - to extend from the Prairie iNet wall jack to your computer Ethernet jack

    Let’s get started! By following the steps below, you should be up and running in no time!

    Single computer users:
    Step 1:

    Step 2:
    Step 3:
    Step 4:
    :
    		 Notify Prairie iNet of your MAC address if you haven’t already done so. You can find instructions as to how to find it here.
    Plug one end of the Cat-5 cable into the Prairie iNet wall jack.
    Plug the other end into your network card (NIC).
    Reboot your computer and launch your Internet browser. You should now have lightning-fast service!

    Multiple computer users:
    Note: If you are connecting multiple computers, you will need to provide your own router.
    Step 1:

    Step 2:

    Step 3:
    Step 4:

    Step 5:




    Step 6:
    Step 7:
    		 Notify Prairie iNet of the MAC address of your router if you haven’t already done so. For more information, consult the owner’s manual of your router.
    If you are using a router it will need to be configured prior to using it. For information of how to configure your router consult your owner's manual.
    Plug one end of the Cat-5 cable into your Prairie iNet wall jack.
    Plug the other end into the WAN jack on your router.
    Note: A hub or switch is not a router.
    If your router is also a switch, make sure each of your computers is plugged into one of the LAN ports. For more information, consult the owner’s manual of your router.
    If your router does not contain a switch, plug the LAN port on your router into your switch. Make sure that all of your computers are plugged into the switch. For more information, consult the owner’s manual of your router.
    Reboot your router.
    Reboot each computer and launch your Internet browser. You should now have lightning-fast service!

    Still not connected?
    Call Prairie iNet customer service toll free 800-527-2404. Prairie iNet will assist you in getting up and running. If you are having problems with a business or home network, the best place for you to get support is from the company you purchased your computer equipment from or the service provider that set up your network. We do not provide computer networking, network card installation, or computer setup or maintenance services. A computer or electronics company in your area will assist you with this.

    Email Setup.
    For instructions on setting up your Prairie iNet e-mail accounts, go to www.prairieinet.net and click on the Support tab.

    *Compatible personal computers include those with Windows XP, 2000, Me, 98 and most 95 machines as well as Macintosh and Linux workstations. Each computer must have TCP/IP installed in addition to an available Ethernet port. If your computer does not have an Ethernet port, you should be able to add a network card (NIC). Network cards are available at computer and electronics stores as well as via numerous online merchants.

     

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